Optimal Rehab believes patient/member needs are of primary concern, therefore supports the rehab team and the standards of the rehab profession.
We use collaborative approach to service, communicate on a regular basis with case managers, therapist and physicians as required.
Stringent service/ delivery standards are monitored on an ongoing basis.
Our Quality Assurance Representatives monitor customer satisfaction on an ongoing basis, responding to issues and concerns as soon as they arise.
Field Technicians/ Service Representatives are fully trained and receive continuing education to maintain proficiency in device application and patient education.
Optimal Rehab is committed to becoming a "Total Quality" company.