Optimal Rehab Client/Patient Service Department is available to help you Monday through Friday from 8:30am to 5:30pm, Pacific Standard Time.
Client / Patient Service can process orders for non-prescription, pre-paid orders. Products to be reimbursed by an issuer or those requiring a physician prescription should be provided by one of our field sales representatives.
For phone orders, please call 1-909-390-9111; to place an order for any non-prescription device listed on our website or catalog. Our service representatives can assist you with questions you may have.
You can also fax your order to us, 24 hours a day at (909) 390-7111. Please be sure to provide your name and phone number for confirmation of you order by our client / patient service department.
We will accept orders via the mail. Please send your order to:
Optimal REHAB, INC.
Attn. Client / Patient Orders
P.O. Box 4586
Ontario, California 91761
Please do not send cash and be sure to include your name and phone number for confirmation of your order by our client /patient service department.
Method of Payment
We accept Visa, MasterCard, Discover and personal checks as methods or prepayment. Credit Card ordering requires credit card number, expiration date, CVC number and the correct spelling of the cardholders name and billing address.
A purchase order number should be provided whenever applicable for proper invoicing.
For orders on devices, which are to be reimbursed through your insurance company, please contact our local client / patient field representatives.
Insurance Claim Submission
Our billing staff works to submit insurance claims quickly and efficiently. Accurate and complete claim submission reduces patient anxiety in the complex environment of managed care.