Copyrights & Trademarks
All copyrights and trademarks are owned by Optimal REHAB, INC., or the companies who products are featured in our website. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, physical, electronix, or otherwise, without written permission of the publisher. All rights not expressly granted herein are hereby reserved.
Optimal REHAB, INC., has done its best to ensure that the information presented in this website does not contain errors or omissions. We take no responsibility, however, for the accuracy or validity of manufacturers’ claims of statements.
Manufacturers’ product specifications are subject to change without notice.
Always consult your physician and read the product labeling, instructions, and warning statements thoroughly before using any medical product.
THE INFORMATION, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS WEBSITE MAY INCLUDED INACCURANCES OR TYPOGRAPHICAL ERRORS. OPTIMAL REHAB INC. AND ITS SUPPLIERS MAY MAKE IMPROVEMENTS OR CHANGES IN THIS WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THIS WEBSITE SHOULD NOT BE RELIED UPON PERSONAL, MEDICAL, LEGAL, OR FINANCIAL DECISIONS, AND SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
OPTIMAL REHAB INC. AND ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS-IS” WITHOUT WARRANTY OF ANY KIND. OPTIMAL REHAB INC AND ITS SUPPLIERS HEREBY DISCLAIM ALL WARRENTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMMENT. SPECIFICALLY, BUT NOT BY WAY OF LIMITATION, ALL GRAPHICS USED IN THIS WEBSITE ARE INCLUDED FOR ILLUSTRATIVE PURPOSES ONLY AND SHOULD NOT BE TAKEN TO BE REPRESENTATIONS REGARDING SPICIFIC CHARACTERISTICS.
Know the names of the physicians, nurses, and other staff members who take care of you.
Be involved in the planning of your care and treatment, including pain management, in collaboration with your physician and treatment team.
Information necessary to enable you to make treatment decisions that reflect your wishes.
Accept medical care or to refuse treatment to the extent permitted by law and to be informed of the medical consequences of such refusal.
Have all records concerning your care or illness to be treated confidentially, with personal privacy respected. You have the right to access information contained in your clinical records within a reasonable time period and in accordance with federal HIPPA policies and procedures.
Participate or refuse to participate in any experimentation or research projects related to your care or treatment.
Receive prompt and reasonable responses to your requests for service.
Considerate, safe and respectful care; and to be free from mistreatment, neglect, or verbal, mental, sexual and physical abuse including injuries of unknown sources.
Have impartial access to care regardless of race, creed, sex, sexual orientation, age, national origin, physical disability, or source of payment.
Request a consultation or second opinion from another physician.
Change physicians or hospitals.
Review your hospital bill and receive an explanation of the charges.
Execute an Advance Directive; appoint an individual to make health care decisions on your behalf to the extent permitted by law; specify your wishes regarding tissue and organ donation; and have hospital staff and practitioners who provide care in the inpatient hospital setting comply with your wishes in accordance with applicable law.
Participate in the consideration of ethical issues that may arise in your care and treatment.
Accommodation of requested pastoral and/or spiritual services as long as the request does not interfere with the rights of other patients or with hospital safety considerations.
Have your legal guardian, next of kin, or legally authorized person exercise your rights, to the extent permitted by law, if:
You are a minor,
Have been deemed incompetent in accordance with the law,
Are found by your physician to be medically incapable of understanding the proposed care or treatment,
Or, are unable to communicate your wishes regarding treatment.
Have a family member or person of your choice and your family physician notified of your admission, as well as to exclude any or all family members from participating in your care decisions.
Maintain communication with family and friends, i.e. send and receive mail and phone calls.
Have access to protective services.
Maintain your legal rights as a citizen, i.e. voting in elections, as provided by state and federal law.
Express a compliment and/or concern pertaining to your care or treatment. Any compliments/complaints and or concerns can be directed to the staff at:
Optimal Rehab, Inc
(909) 390-9111 (24 Hours a Day)
You have the responsibility of/for:
Providing accurate and complete information about your illness and medical history including present complaints, past illnesses and hospitalization, medications, and other matters related to your health.
My understanding of my prescribed drugs and their possible side effects.
Following your physician’s prescribed plan of treatment, care and services.
Notifying your physician or nurse if you do not understand your diagnosis, treatment, or prognosis.
Any consequences and other adverse outcomes if you refuse treatments or do not follow physician’s prescribed treatment plan.
Letting the nurse and your family know if you feel you are receiving too many outside visitors.
Being considerate of other patients’ rights, privacy, and property, and in assisting with noise control and the number of visitors you receive.
Fulfilling your financial obligations associated with your health care.
Advising your nurse or physician of any concern, dissatisfaction, or safety issues you may have in regard to your care while in the hospital.
Safeguarding any valuables or personal belongings retained by you at the bedside, including eyeglasses, hearing aids, dentures, clothing, etc.
Cooperating with your Health Care Team to maintain your and your family’s safety, e.g. calling for assistance when needed or as instructed.
Be knowledgeable of your medical insurance benefits plan and your obligations regarding deductibles, co-payments, pre-authorization requirements, etc.
Making decisions responsibly, making sure that decisions about my care are based on solid evidence and proven procedures rather then wishful thinking.
The reporting of any fraud/suspected fraud or wrongdoing.
Being respectful to my providers, just as it’s the patients right to expect respect it is the patients responsibility to show respect in return.
Notice of Privacy Practices
This Notice describes how medical information about you may be used and disclosed and how you can gain access to this information. Please read it carefully.
Protected health information, about you, is maintained as a record of your contacts or visits for healthcare services with our practice. Specifically, “protected health information” is information about you, including demographic information (i.e., name, address, phone, etc.), that may identify you and relates to your past, present or future physical or mental health condition and related health care services.
Our practice is required to follow specific rules on maintaining the confidentiality of your protected health information, using your information, and disclosing or sharing this information with other healthcare professionals involved in your care and treatment. This Notice describes your rights to access and control your protected health information. It also describes how we follow applicable rules and use and disclose your protected health information to provide your treatment, obtain payment for services you receive, manage our health care operations and for other purposes that are permitted or required by law.
We are required to abide by the terms of this Notice of Privacy Practices. We reserve the right to change the terms of our notice, at any time. The new notice will be effective for all protected health information that we maintain at that time. A revised Notice of Privacy Practices may be obtained by calling the office and requesting that a copy be mailed to you, or asking for one at the time of your next appointment.
If you have any questions about this Notice, please contact our Privacy Manager.
Your Rights Under The Privacy Rule
Following is a statement of your rights, under the Privacy Rule, in reference to your protected health information. Please feel free to discuss any questions with our staff.
You have the right to receive, and we are required to provide you with, a copy of this Notice of Privacy Practices – We are required to follow the terms of this notice. We reserve the right to change the terms of our notice, at any time. If needed, new versions of this notice will be effective for all protected health information that we maintain at that time. Upon your request, we will provide you with a revised Notice of Privacy Practices if you call our office and request that a revised copy be sent to you in the mail or ask for one at the time of your next appointment.
You have the right to authorize other use and disclosure – This means you have the right to authorize or deny any other use or disclosure of protected health information that is not specified within this notice. You may revoke an authorization, at any time, in writing, except to the extent that your Healthcare Provider or our office has taken an action in reliance on the use or disclosure indicated in the authorization.
You have the right to designate a personal representative – This means you may designate a person with the delegated authority to consent to, or authorize the use or disclosure of protected health information.
You have the right to inspect and copy your protected health information – This means you may inspect and obtain a copy of protected health information about you that is contained in your patient record. We have the right to charge a reasonable fee for copies as established by professional, state, or federal guidelines.
You have the right to request a restriction of your protected health information – This means you may ask us, in writing, not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. In certain cases, we may deny your request for a restriction.
You may have the right to request an amendment to your protected health information – This means you may request an amendment of your protected health information for as long as we maintain this information. In certain cases, we may deny your request for an amendment.
You have the right to request a disclosure accountability – This means that you may request a listing of disclosures that we have made, of your protected health information, to entities or persons outside of our office.
How We May Use or Disclose Protected Health Information
Following are examples of uses and disclosures of your protected health care information that we are permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office.
Treatment – We may use and disclose your protected health information to provide,
coordinate, or manage your healthcare and any related services. This includes the
coordination or management of your healthcare with a third party that is involved in your
care and treatment. For example, we would disclose your protected health information, as necessary, to a pharmacy that would fill your prescriptions. We will also disclose protected health information to other Healthcare Providers who may be involved in your care and treatment.
We may use or disclose your protected health information, as necessary, to
contact you to remind you of your appointment. We may contact you by phone or other
means to provide results from exams or tests and to provide information that describes or
recommends treatment alternatives regarding your care. Also, we may contact you to
provide information about health related benefits and services offered by our office.
Payment – Your protected health information will be used, as needed, to obtain payment for your healthcare services. This may include certain activities that your health insurance plan may undertake before it approves or pays for the healthcare services we recommend for you such as; making a determination of eligibility or coverage for insurance benefits, reviewing services provided to you for medical necessity, and undertaking utilization review activities.
Healthcare Operations – We may use or disclose, as-needed, your protected health information in order to support the business activities of our practice. This includes, but is not limited to business planning and development, quality assessment and improvement, medical review, legal services, and auditing functions. It also includes education, provider credentialing, certification, underwriting, rating, or other insurance-related activities. Additionally, it includes business administrative activities such as customer service, compliance with privacy requirements, internal grievance procedures, due diligence in connection with the sale or transfer of assets, and creating de-identified information.
Regional Information Organization – The practice may elect to use a regional information organization or other such organization to facilitate the electronic exchange of information for the purposes of treatment, payment, or healthcare operations.
Other Permitted and Required Uses and Disclosures
We may also use and disclose your protected health information in the following instances as outlined below. You have the opportunity to agree or object to the use or disclosure of all or part of your protected health information.
To Others Involved in Your Healthcare – Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person, that you identify, your protected health information that directly relates to that person’s involvement in your healthcare. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care, general condition or death. If you are not present or able to agree or object to the use or disclosure of the protected health information, then your Healthcare Provider may, using professional judgment, determine whether the disclosure is in your best interest. In this case, only the protected health information that is relevant to your healthcare will be disclosed.
As Required By Law – We may use or disclose your protected health information to the extent that is required by law.
For Public Health – We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information.
For Communicable Diseases – We may disclose your protected health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.
For Health Oversight – We may disclose protected health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections.
In Cases of Abuse or Neglect – We may disclose your protected health information to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your protected health information if we believe that you have been a victim of abuse, neglect or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made in a manner that is consistent with the requirements of applicable federal and state laws.
To The Food and Drug Administration – We may disclose your protected health information to a person or company required by the Food and Drug Administration to report adverse events, to monitor product defects or problems, to report biologic product deviations, to track products, to enable product recalls, to make repairs or replacements, or to conduct post-marketing surveillance, as required.
For Legal Proceedings – We may disclose protected health information in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), in certain conditions in response to a subpoena, discovery request or other lawful process.
To Law Enforcement – We may also disclose protected health information, as long as applicable legal requirements are met, for law enforcement purposes.
To Coroners, Funeral Directors, and Organ Donation – We may disclose protected health information to a coroner or medical examiner for identification purposes, determining cause of death or for the coroner or medical examiner to perform other duties authorized by law. We may also disclose protected health information to a funeral director, as authorized by law, in order to permit the funeral director to carry out his/her duties. Protected health information may be used and disclosed for cadaveric organ, eye or tissue donation purposes.
For Research – We may disclose your protected health information to researchers when an institutional review board has reviewed and approved the research proposal and established protocols to ensure the privacy of your protected health information.
In Cases of Criminal Activity – Consistent with applicable federal and state laws, we may disclose your protected health information if we believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. We may also disclose protected health information, if it is necessary for law enforcement authorities, to identify or apprehend an individual.
For Military Activity and National Security – When the appropriate conditions apply, we may use or disclose protected health information of individuals who are Armed Forces personnel: (1) for activities deemed necessary by appropriate military command authorities; (2) for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits; or (3) to foreign military authority if you are a member of that foreign military service.
For Workers’ Compensation – Your protected health information may be disclosed as authorized to comply with workers’ compensation laws and other similar legally-established programs.
When an Inmate – We may use or disclose your protected health information if you are an inmate of a correctional facility and your Healthcare Provider created or received your protected health information in the course of providing care to you.
Required Uses and Disclosures – Under the law, we must make disclosures about you when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of the Privacy Rule.
You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our Privacy Manager: Perry Vives
Optimal Rehab, Inc
PO Box 4586
Ontario, CA 91761